No Return or Exchange Policy

At TheNirvaa, each product is carefully curated and handpicked. As a small business offering limited, exclusive pieces, we want our customers to feel fully confident before making a purchase.

Mandatory Unboxing Video: The customer must record an uninterrupted, clear, and unedited video of the unboxing process.

Video Start: The video must start with a clear view of the unopened, sealed outer packaging/shipping label showing the customer’s name and order details.

Continuous Recording: The recording must be continuous, without any cuts, pauses, or edits, and should capture the entire process from the first opening of the package until the product is fully unwrapped and inspected

Proof of Damage/Defect: If the item is damaged or incorrect, the video must clearly show the defect or the incorrect item as it is taken out of the packaging.

Video Submission: The unboxing video must be submitted along with the claim. Claims made without the required unboxing video may be rejected.

Please note before placing your order:

• All sales are final — we do not accept returns, refunds, or exchanges.
• Customers are responsible for ensuring the size, color, and product details are correct before completing the purchase.
• Size guides and product details are clearly mentioned on each product page for your reference.

Thank you for supporting premium jewelry and helping us continue to create unique designs with love and care.

Need help before ordering?

If you have any questions or need assistance choosing the right product, please don’t hesitate to contact us via:
📩 Email: contact@thenirvaa.ae

Instagram DM: @Thenirvaa

Whatsapp: +971545482864

We’re happy to guide you before you place your order.